- Where do you ship?
We ship world-wide from our head-office located in Los Angeles, California. All shipping costs are automatically calculated when you checkout.
- What are my shipping costs?
Shipping costs are determined by your shipping address, and are automatically calculated when you checkout.
- Are there custom fees?
If you order outside of the US, your order may be subject to customs and import duties. Maor Luz has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.
Returns / Exchanges
- What are the Returns/Exchange Policy?
If you are not completely satisfied with your online purchase, we will glady accept the return or exchange of unworn or unwashed items within 14 days of receipt of purchase – minus a 10% restocking fee. Shipping charges are not refundable. All sale merchandise are final sale and are not refundable.You must first contact our Customer Service department to obtain an RA Number.
* Return packages must be shipped pre-paid.
Return Items to :
1444 N Poinsettia Pl, Ste 317
Los Angeles, CA 90046
- Do I need to pay shipping for the return?
Yes. Your return shipping costs are paid by you, however we will not charge you a new shipping charge for any exchanged item.
- International Returns / Exchanges
Due to the cost of shipping, international customers will have to pay the cost of shipping both ways for any returns or exchanges.